WHITEPAPER | Insurance in the Agentic Era: From AI use cases to an Agentic Insurance Core Operating System

A new whitepaper from Google and CoverGo explores what the rise of Agentic AI means for the future of insurance.

By Maxim Afanasyev, Google, and Tomas Holub, CoverGo

AI in insurance is moving beyond individual use cases and productivity gains. As AI agents increasingly act on behalf of customers, brokers, insurers, and other participants across the insurance ecosystem, the way insurance organizations operate will need to evolve with them.

In this whitepaper, Google and CoverGo explore the shift from isolated AI use cases toward an Agentic Insurance Operating System – and the business, organizational, data, and technology foundations insurers need to make that transition.

What you’ll learn

  • Why Agentic AI could fundamentally change insurance – not just make existing processes faster
  • How AI agents could reshape distribution, underwriting, claims, and servicing
  • The technology, data, governance, and human oversight required for agentic insurance
  • How insurers can move from standalone AI initiatives toward coordinated AI agents
  • A practical five-step approach to modernizing legacy insurance technology for the agentic era

Fill out the form below to download the whitepaper.

See Agentic Insurance in action

Watch the accompanying video demonstration showing how CoverGo’s Agentic Insurance Core Operating System and AI agents can work across insurance operations.

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