Client background
The largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets around the Asia-Pacific region.
The challenge
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Hefty paperwork owing to a lack of digital rendering capability for PDFs from user input.
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Manual processes and data entry that was not supported digitally for online experience.
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No possibility for instant quoting and purchasing as the product was not digitized or integrated with any instant payment gateway.
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Lack of technical ability to deliver in a short time frame in order to launch the product in response to the market changes quickly.
The solution
CoverGo has developed an online distribution site for the travel insurance product in 2 weeks for this insurer to improve sales and customer experience.
Business impact
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Increased revenue channels for a new product
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Dramatically improved speed to market
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Lowering customer acquisition cost by offering self-servicing and policy processing lead time while customer satisfaction increased
